Privacy Policy

Effective Date: 15.05.2025

1. INTRODUCTION

Island Discovery d.o.o. ("Island Discovery," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (https://www.islanddiscovery.life) or use our services.

This Privacy Policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the applicable laws of Republic of Croatia.

2. DATA CONTROLLER

Island Discovery d.o.o. is the data controller responsible for the processing of your personal data. Our registered address is:
Podstrana 21312, Split, Croatia
For any privacy-related inquiries, you may contact us at info@islanddiscovery.life.

3. WHAT DATA WE COLLECT

We collect and process the following types of personal data:

3.1 Information You Provide Voluntarily

  • Booking Information: Full name, email address, phone number, payment details, and special requests.

  • Contact Information: When you contact us via email, phone, or website form.

  • Account Information (if applicable): Login credentials for your account on our website.

3.2 Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referral URL, and interactions with our website.

  • Cookies and Tracking Technologies: See Section 8 for details on our use of cookies.

4. HOW WE USE YOUR DATA

We process your personal data based on legitimate interests, contractual necessity, legal obligations, and your consent (where applicable). We use your data for:

  • Processing Bookings: Managing reservations, payments, and confirmations.

  • Customer Support: Responding to inquiries and resolving issues.

  • Marketing Communications: Sending promotions and updates (only with your consent).

  • Legal Compliance: Meeting regulatory obligations, including tax and fraud prevention.

  • Improving Our Services: Analyzing user behaviour to enhance our offerings.

5. SHARING YOUR DATA

We do not sell your data. However, we may share your personal data with:

  • Service Providers: Payment processors (e.g., Stripe), booking platforms, and customer support providers.

  • Third-Party Providers: Tour operators, insurance providers, and partners involved in delivering your booked services.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Enforcement of Payment Obligations: In cases of equipment loss, theft, or damage caused by the Guest, Island Discovery d.o.o. reserves the right to use booking, identification, and payment information to enforce contractual obligations. This includes processing additional charges to cover repair or replacement costs, as stipulated in the Terms & Conditions and the signed Liability Waiver & Equipment Responsibility Agreement.

6. INTERNATIONAL DATA TRANSFERS

As our service providers may be located outside the European Economic Area (EEA), we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

7. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this policy:

  • Booking and Transaction Data: Retained for up to 5 years for tax and legal compliance.

  • Marketing Data: Retained until you opt-out.

  • Customer Support Records: Retained for up to 2 years after the last interaction.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience. By using our website, you consent to our use of cookies. You can manage your cookie preferences via your browser settings.

9. YOUR GDPR RIGHTS

Under GDPR, you have the following rights:

  • Right to Access: Request copies of your personal data.

  • Right to Rectification: Correct inaccurate data.

  • Right to Erasure: Request deletion of your data where legally permitted.

  • Right to Restrict Processing: Request limited use of your data.

  • Right to Data Portability: Request transfer of your data to another provider.

  • Right to Object: Object to direct marketing or other processing based on legitimate interests.

  • Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@islanddiscovery.life.

10. SECURITY MEASURES

Island Discovery d.o.o. implements appropriate technical and organizational measures to protect your personal data. However, Guests acknowledge that no method of transmission over the internet or electronic storage is 100% secure, and the Service Provider cannot guarantee absolute security of personal data against unauthorized access, theft, or cyber incidents.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated date 15.05.2025.

13. CONTACT US

For any questions about this Privacy Policy or data protection matters, contact us at:

14. LIABILITY DISCLAIMER

14.1 Island Discovery d.o.o. shall not be held liable for:

  • Any loss or damage suffered by Guests resulting from unauthorized access, data breaches, or cyber-attacks beyond the Service Provider’s reasonable control.

  • Loss of data or personal information caused by system failures, force majeure events, or third-party service provider breaches.

14.2 Guests are responsible for maintaining the confidentiality of their account credentials and for any activities conducted under their account.

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